Terms of service

Terms of Service

These Terms of Service outline the rules, conditions, and legal obligations that govern your use of the Site when you visit or make a purchase from us.

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Last updated: September 2025

1. introduction

This website is managed by L'Or Éternel ("we," "us," "our"). When you visit our website and/or make purchases from us, you participate in our "Service" and consent to be governed by these Terms of Service ("Terms"), along with any supplementary terms, conditions, and policies referenced here or accessible through hyperlinks.

These Terms govern all website users, including browsers, suppliers, customers, merchants, and content contributors. If you disagree with any terms and conditions in this agreement, you cannot access the website or utilize our services.

We maintain the right to modify, update, or substitute any portion of these Terms by publishing changes on our website. You are responsible for reviewing this page regularly. Continuing to use the website after any modifications indicates acceptance of those changes.
Our online store operates on Shopify, which supplies the e-commerce infrastructure that allows us to offer our products and services to you.

2. online store conditions

By utilizing this website, you verify that you have reached the age of majority in your state/province/country of residence, or you have obtained consent for any minor dependents to use this website.

You cannot use our products for any illegal or unauthorized activities. When using the Service, you must follow all applicable local laws, including intellectual property laws.

You must not transmit any worms, viruses, or destructive code. Breaching any of these Terms will lead to immediate termination of your Services.

3. general terms

We retain the right to decline service to any individual for any reason at any time.

You acknowledge that your content (except payment details) may be transmitted unencrypted and could involve transfers over multiple networks. Payment card information is always encrypted during transmission.

You consent not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written authorization.

4. information accuracy, completeness, and currency

We bear no responsibility if information on this website is inaccurate, incomplete, or outdated. The content is offered for general informational purposes only and should not be relied upon exclusively without consulting more current and accurate sources.

5. service and pricing modifications

Pricing is subject to change without advance notice.
We retain the right to alter or discontinue the Service (or any component) at any time without prior notification.

6. products and services

Some products may be exclusively available online and may have restricted quantities. These items are governed by our Return & Refund Policy.

We endeavor to display product imagery and colors as accurately as possible, but we cannot ensure precise representation across all devices.

We reserve the authority to:

Restrict sales to any individual, geographic area, or jurisdiction
Modify product descriptions or pricing at any time
Discontinue any product without advance notice

We do not guarantee that product quality or Service errors will satisfy your expectations or be resolved.

7. billing and account information accurca

We reserve the right to decline any order you submit. We may restrict or cancel quantities per individual, household, or order.

You consent to supply current, complete, and accurate purchase and account details and to immediately update any modifications.

For additional details, please review our Return & Refund Policy.

8. third-party tools

We may provide access to external tools over which we exercise neither oversight nor control. You recognize these tools are supplied "as is" and "as available" without warranties of any kind.

9. external links

Some content or services on our website may contain materials from external parties. Third-party links may redirect you to websites not associated with us. We accept no responsibility for their content or reliability.

10. user feedback, comments, and submissions

If you transmit comments, suggestions, or creative content to us, you consent that we may utilize them without limitation. We have no duty to maintain such content as confidential, provide compensation, or respond.

11. personal data

Your provision of personal information is regulated by our Privacy Policy.

12. mistakes, inaccuracies, and omissions

Periodically, information on our website may contain clerical errors or inaccuracies. We reserve the authority to rectify these and refresh information at any time, including after an order has been submitted.

13. forbidden uses

You cannot use the website or its content for any illegal purpose, including but not limited to:

Breaking laws or regulations
Violating intellectual property rights
Harassing, abusing, or defaming individuals
Transmitting malicious software
Gathering personal information
Sending unsolicited communications
Bypassing security mechanisms

14. warranty disclaimer; liability limitation

We do not promise that the Service will be continuous or error-free.
You acknowledge that your use of the Service is entirely at your own risk. All products and services are supplied "as is" without any warranties. L'Or Éternel shall not be responsible for any damages, including indirect or consequential damages, resulting from the use of our Service or products.

15. indemnity

You consent to indemnify, defend, and hold harmless L'Or Éternel and its affiliates from any claim or demand resulting from your violation of these Terms or breach of any law or third-party rights.

16. separability

If any clause of these Terms is determined to be illegal or unenforceable, the remaining clauses shall continue in full effect.

17. termination

These Terms stay in effect until terminated by either party. You may terminate by informing us that you no longer wish to use our Services. We may terminate access at any time if you breach any provision of these Terms.

18. complete agreement

These Terms, together with our published policies, constitute the complete agreement between you and L'Or Éternel.

19. applicable law

These Terms are governed by and interpreted according to the laws of United Kingdom.

20. terms modifications

You can access the most recent version of these Terms on this page. We reserve the authority to revise or replace any section by publishing updates. Continued use of our website represents acceptance of those modifications.

21. contact details

L'Or Éternel
6 Temple Avenue, Temple, London EC4Y 0DF, UK

Email: contact@loreternel.com
Phone: +44 7366 243437
Contact Form: Click here
Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (London-GMT)
Weekend: Closed
We typically respond to inquiries within 1-2 business days.