Shipping policy

Shipping Policy

This Shipping Policy outlines the delivery terms, shipping procedures, and fulfillment processes that apply when you visit or make a purchase from us.

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Last updated: September 2025

1. delivery locations

We exclusively deliver orders to addresses located within the United Kingdom.

2. processing and delivery timeframes

Order Processing Deadline: 5:00 PM GMT, Monday through Friday.

Orders submitted beyond the processing deadline or during weekends/bank holidays will be handled on the following business day.

Processing Duration: 1–2 working days (Monday through Friday).

Shipping Duration: Generally 2–6 working days, varying by your location.

Expected Arrival: The majority of customers receive their purchases within 3–8 working days from the order date.

3. delivery partners

All shipments are handled through Royal Mail, selected based on your location and package dimensions, to provide efficient and dependable delivery service.

4. delivery charges

We provide complimentary standard delivery for all orders throughout the United Kingdom — with no minimum order value requirement.

5. shipment problems

Should your order be delayed, missing, or delivered damaged, please reach out to us at contact@loreternel.com. Our customer support team will work promptly to help resolve any issues.

6. package tracking

After your order ships, you will receive an email containing a tracking reference number. You can monitor your package status anytime through our Track your Order page.

7. questions or support?

If you have inquiries about delivery or require help with your order, please check our FAQ section or contact our customer support team.

8. contact details

L'Or Éternel
6 Temple Avenue, Temple, London EC4Y 0DF, UK

Email: contact@loreternel.com
Phone: +44 7366 243437
Contact Form: Click here
Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (London-GMT)
Weekend: Closed
We typically respond to inquiries within 1-2 business days.