FAQ – L'Or Éternel

Frequently Asked Questions

We're committed to ensuring you have a seamless shopping experience. If you need additional assistance or have other questions, please visit our Contact Us page or send us an email at contact@loreternel.com.

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Last updated: September 2025

1. purchase & shipping

Q1: What's the expected delivery timeframe for my purchase?

Processing Duration: 1–2 working days
Shipping Duration: 2–6 working days throughout the United Kingdom
Total Delivery Time: 3–8 working days overall

Review our Shipping Policy for complete information.

Q2: Is shipping complimentary?
Absolutely. L'Or Éternel provides free delivery on all UK purchases — with no minimum order requirement.

Q3: Do you deliver to other countries?
Currently, we exclusively deliver within the United Kingdom.

Q4: Is it possible to cancel my purchase after ordering?

Certainly. Purchases can be cancelled within 24 hours of placing the order. Please reach out to us immediately to request order cancellation.

Q5: How can I monitor my package?
After your order ships, we'll send you an email with a tracking link. You can also monitor your shipment anytime through our Track Order page.

2. returns, exchanges & refunds

Q6: What are your return guidelines?
We accommodate returns up to 30 days after delivery. Products must remain unworn and be returned in original packaging. Please review our Return & Refund Policy for complete conditions.

Q7: What happens if I receive a damaged or wrong product?
We'll resolve this promptly. Contact us within 30 days, and we'll coordinate a replacement or complete refund — at no cost to you.

Q8: How can I exchange a product?
Exchanges are straightforward. Simply contact us and follow the guidelines outlined in our Return & Refund Policy.

Q9: How long until I receive my refund after returning an item?
Refunds are processed within 7 working days after we receive and approve the returned product. Payment will be credited back to your original payment method.

3. products & coverage

Q10: Do your products come with any guarantees?
Yes. All L'Or Éternel products come with a 30-day guarantee covering manufacturing defects. Check our Return & Refund Policy for full details.

4. customer assistance

Q12: What's the best way to reach customer support?
📧 Email: contact@loreternel.com
📄 Contact Form: Click here

5. questions or support?

If you have inquiries about delivery or require help with your order, please check our FAQ section or contact our customer support team.

6. contact details

L'Or Éternel
6 Temple Avenue, Temple, London EC4Y 0DF, UK

Email: contact@loreternel.com
Phone: +44 7366 243437
Contact Form: Click here
Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (London-GMT)
Weekend: Closed
We typically respond to inquiries within 1-2 business days.